Returns & 100-Day Money-Back Guarantee

We want you to feel confident trying RAWBALANCE. If you are not satisfied with your balance board for any reason, you may return it within 100 calendar days of delivery for a refund of the product purchase price, subject to the conditions below.

To receive a refund, the board, ball and all included accessories must be returned to RAWBALANCE. The refund will be processed after the returned product has been received and inspected. The 100-Day Money-Back Guarantee does not provide a refund while the customer keeps the product.

This voluntary guarantee is provided in addition to your rights under the Australian Consumer Law.

100-Day Money-Back Guarantee

You may request a return within 100 calendar days from the date your order is delivered.

You are welcome to carefully try the balance board indoors during this period. To qualify for the 100-Day Money-Back Guarantee:

• The product must have been purchased directly from rawbalance.com.au.

• The return request must be submitted within 100 days of delivery.

• The board, ball and all included accessories must be returned together.

• The product must not be intentionally damaged, materially altered or misused.

• You must provide your order number or other proof of purchase.

Reasonable signs of careful indoor trial are accepted. However, products showing substantial damage, excessive wear, outdoor damage, water damage or misuse may not qualify under our voluntary 100-Day Money-Back Guarantee.

This does not limit any rights you may have under the Australian Consumer Law.

How to Request a Return

Before sending your product back, contact us at:

info@rawbalance.com.au

Include:

• Your full name

• Your order number

• The reason for the return

• Photos of the product and packaging, where reasonably requested

If your return is accepted, we will provide return instructions and the correct return address.

Please do not send a product to us without receiving return instructions first. Unauthorised returns may be delayed or sent to an address that cannot accept them.

Once your return has been approved, the product should be sent within 14 days.

Return Shipping for Change-of-Mind Returns

For returns made under our voluntary 100-Day Money-Back Guarantee where the product is not faulty, the customer is responsible for arranging and paying for return shipping.

We recommend using a tracked shipping service. RAWBALANCE is not responsible for a change-of-mind return that is lost or damaged while being transported back to us.

Original delivery charges, if separately paid, are not refundable for change-of-mind returns.

We do not charge a restocking fee.

Refunds

We will inspect your return after it has been received.

If the return meets the conditions of our 100-Day Money-Back Guarantee, we will refund the purchase price of the returned product to the original payment method.

We will notify you when the return has been inspected and let you know whether the refund has been approved.

Approved refunds will normally be issued within 10 business days. Your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since we approved your refund, contact us at info@rawbalance.com.au.

Faulty, Damaged or Incorrect Products

Please inspect your order after delivery and contact us as soon as reasonably possible if the product:

• Arrives damaged

• Is faulty or unsafe

• Is not the product you ordered

• Does not match its description

• Otherwise fails to meet a consumer guarantee under the Australian Consumer Law

Contact us at info@rawbalance.com.au with your order number and, where possible, photos or video showing the issue.

If the product is confirmed to have a fault or other failure covered by the Australian Consumer Law, RAWBALANCE will provide an appropriate remedy. Depending on the circumstances, this may include a repair, replacement or refund.

Where applicable, RAWBALANCE will reimburse reasonable return shipping costs for a product confirmed to be faulty, damaged, unsafe, incorrectly supplied or otherwise non-compliant with a consumer guarantee.

You are not required to have the original packaging to exercise your rights under the Australian Consumer Law.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Our 100-Day Money-Back Guarantee does not replace, exclude, restrict or limit these rights.

Sale and Promotional Items

Balance boards purchased during a sale or promotion remain eligible for the 100-Day Money-Back Guarantee unless a different condition was clearly disclosed before purchase.

Regardless of any sale or promotion, your rights under the Australian Consumer Law continue to apply.

Exchanges

We do not offer direct change-of-mind exchanges.

If you want a different product, contact us to return the original eligible product and place a new order separately.

If you received an incorrect or faulty product, contact us so we can provide the appropriate remedy.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at info@rawbalance.com.au.

We cannot guarantee that an order can be changed or cancelled after it has entered fulfilment or been dispatched. If the order has already been dispatched, the 100-Day Money-Back Guarantee may be used after delivery, subject to the conditions above.

Contact

For questions concerning returns or refunds, contact:

RAWBALANCE
ABN: 98 651 243 322
Email: info@rawbalance.com.au